♡ Welcome back
Customer Portal
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All your sweet moments,
in one place.
Manage your bookings, box orders, payments, sweet selections, support tickets and parcel tracking quickly and easily — all from your personalised portal.
Log in to your account
New to our portal?
Your customer account is created automatically when you place an order or confirm a booking with us.
Forgotten your password?
No problem. Enter the email address used for your customer account and we will send you a secure reset link.
How the password reset works
Use the customer email address attached to your account.
A time-limited reset link is emailed to you.
Open the secure link and set a new password.
Return here and use your email address and new password.
Everything you need, all in one place
Your portal gives you secure, 24/7 access to manage your Norfolk Sweet Company orders and account.
Manage your order
View, edit and manage your orders, bookings and key details.
Choose your sweets
Make your included sweet selections and available extras before the deadline.
Track your parcel
Follow posted orders and DPD tracking progress from dispatch to delivery.
Payments & documents
View payment status, balances, agreements and important order information.
Service desk support
Raise and track order-related tickets so the full conversation stays linked to your order.
Your security is our priority
We use secure connections and sensible account controls to help keep your customer information private.